Smart Connect™ Epic Recommendations Not Displaying for Some Users
Updates
RESOLVED
After thorough monitoring, this incident has been resolved. Users can see their recommended Epic connections now.
MONITORING
Third parties implemented a fix overnight that is expected to resolve the ongoing issues with Epic connections in Smart Match. b.well is actively monitoring this fix and will confirm when we are confident it is fully resolved. Users may see some or all Epic connection options returning through Smart Match at this point.
INVESTIGATING
b.well is aware of an issue affecting indirect connections in Smart Connect™ for Epic. This means some users may not see recommended Epic connections. Direct connections to Epic sites are working normally. b.well’s identity third party plans to test a possible interim fix this afternoon, and we will post an update once we have results.