November
No activity reported
October
06 Tue
Smart Connect™ Epic Recommendations Not Displaying for Some Users
lasted 2d 2h
After thorough monitoring, this incident has been resolved. Users can see their recommended Epic connections now.
Affects Data access and connectivity services
01 Thu
Smart Connect Feature Issues
lasted 21h 58min
Our third parties implemented a fix for the issue affecting Smart Connect™ queries to the TEFCA network yesterday at 4:30 PM EST and we have confirmed normal operation.
After thorough monitoring, this incident has been resolved. Previously failed queries have been automatically retried.
Affects Data access and connectivity services
September
24 Thu
Care Needs and Activities Not Loading for Some Users
lasted 1h 13min
From 3:37 PM to 4:50 PM CST, we experienced issues with Health Journey Activities and Care Needs not loading. This issue has been resolved and all service restored.
Affects Longitudinal personal health record, personalized insights