The issue has been resolved.

Users using Patient Access APIs were unable to create new connections. Users with existing connections continued to receive data as expected. The issue was caused by a caching bug triggered during a routine maintenance process. Once identified, corrective action was taken to restore functionality. Our investigation confirmed that no existing data was affected. Please reach out to your Client Success Manager for a full incident report.

This issue has been resolved. All services are now operating normally.

We apologize for any inconvenience.

If you continue to experience any issues, please contact us.

From approximately 5:30 PM EST to 6 PM EST on March 5th, we experienced a service disruption where our platform was not loading. This issue was caused by resource allocation issue on our backend.

This issue was resolved 15 minutes after identification, resolving the issue for all users.