Service Disruption – Patient Access API New Connections

Started Thu, May 21

Lasted 1h 49min

CRITICAL

Updates

RESOLVED

lasted 1h 49min

The issue has been resolved.

Users using Patient Access APIs were unable to create new connections. Users with existing connections continued to receive data as expected. The issue was caused by a caching bug triggered during a routine maintenance process. Once identified, corrective action was taken to restore functionality. Our investigation confirmed that no existing data was affected. Please reach out to your Client Success Manager for a full incident report.

01:16

RESOLVED

7d 4h earlier

We will follow up with incident resolution.

20:49

MONITORING

9s earlier

We have identified the issue causing the outage with Connect Records. Service was restored at 4:41 pm.

We will follow up with incident resolution.

20:49

INVESTIGATING

1h 49min earlier

Connect Records Service Disruption

We are currently investigating reports of issues with Connect Records that began around 2:25 PM EST.

We appreciate your patience and will provide updates as soon as more information is available.

19:00